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Opened Sep 22, 2025 by Mitzi Huggard@mitzihuggard55
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Easy fixes: Outlook stuck on loading profile

After updating Office, you may experience a brief flashing window every hour, which triggers the OfficeBackgroundHandlerRegistration task to start running. In this case, sign in to the Microsoft 365 portal by using your administrator credentials, and then select service health to determine whether other customers are experiencing the same issue. If other customers are experiencing the issue, the issue should end when the service-interrupting event is resolved. If you’d like to share any feedback about this article, please let us know.

One such issue is when you are stuck on loading your Outlook profile and the set of folders cannot be Fix Outlook Support opened. It’s too frustrating because you can’t even use the app and find out what’s wrong with it. While doing your work on Outlook stuck on loading profile? It’s a common error encountered by most MS Outlook users.

The software provides options to split the resultant PST file. You can set the size for the PST file, and the software will split it after recovery. On June 25th, 2019, the Outlook Team made a change to the service to fix this issue. If you are still seeing this issue, restart Outlook a couple of times so it can pick up the service change. This software also allows to recover Lost Attachments Edited from Outlook.

If you can't choose any of the menu options, type inside an email message, calendar event, or contact, Outlook may have frozen. There are three steps you can take to try to get Outlook working again. If you lose your connection to the internet, classic Outlook won't be able to send your messages. To fix this problem, on the ribbon, select the Send/Receive tab, then, in the Preferences group, select Work Offline to toggle between offline mode and online mode. You may need to open the message and send it again or choose Send/Receive. On the Outlook status bar, if you see Disconnected, Working Offline, or Trying to connect…, then Outlook can't reach the email server to send your mail.

These files can be repaired through an inbuilt program in the Outlook installation directory. The above procedures will help you to resolve the Microsoft Outlook Stuck on Loading Profile error. If you are still facing the same issue, it means your PST file is damaged. If you want to repair your corrupted PST file, opt for the Cigati PST Repair Tool. It will recover the corruption from your desired PST files. Sometimes, Outlook might not work if other Office-related processes are still running.

Running the /resetnavpane command removes all customizations to the navigation pane. You can determine if it's corrupted by creating a new profile and changing which profile is used when Outlook starts. Starting Outlook in safe mode, which starts Outlook without add-ins loaded, can tell you if an add-in is the source of the problem. Customers using the contact support buttons at the foot of the support pages, or the "email us" links in support Virtual Fix Outlook Support Agent, are unable to open the Help Pane.

The built-in Fix Outlook Support back-off mechanisms in the indexing component of Windows Search or WDS pauses the indexing of Outlook data when the system is under heavy use. The easiest way to let the indexing finish is to leave Outlook running overnight.Additionally, you can reduce performance issues by running Outlook in Cached Exchange Mode. In this mode, Windows Search or WDS searches the local copy of the mailbox instead of the mailbox content on the server. I even reduced mailboxes sizes and that didn't help, I setup a new user (albeit existing PC but new windows profile), and he is having the same issues. If the mailboxes open automatically after removing them and restarting Outlook, they may be auto mapped. This setting can be changed by an Exchange admin by submitting a request via Jira and including the usernames of the client and the usernames of the mailboxes that need to be removed.

Currently, you can't use Outlook on Windows to edit calendars that are shared with your Outlook.com account, even if you've reconnected your Outlook.com account to Outlook. We're working to make it possible to edit shared calendars in Outlook 2016 for Windows. If you manually type in the secondary connected account email address in the "From" field, the email is sent as "On behalf of" your primary Outlook.com account. You can use Fix Outlook Support Microsoft Support and Recovery Assistant to diagnose both Calendar and Mail issues that affect Outlook. To download and install the Assistant, see About Microsoft Support and Recovery Assistant. In some cases, an Outlook messaging profile may be misconfigured.

This can be exploited by creating a file together with an OLE object in such a way to cause MAPI to load a DLL from a network share when the OLE object is activated. This issue affects all Outlook versions on Windows 7, Windows 8, Windows 10. A vast community of Microsoft Office365 users that are working together to support the product and others. The settings in the Send/Receive Group windows let you customize the synchronization rate of the new group. To the right of each folder is the Empty drop-down menu which provides options to delete all items in that folder, or items 3 months and older, 6 months and older, and 12 months and older.

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Reference: mitzihuggard55/mitchel1990#2